For refunds and exchanges, you must notify us by email within 12 days of receiving your order. Goods must then be returned within 30 days of your delivery. Once the goods have been accepted back into stock, we will issue you with your exchange or refund. Returns can take up to 10 working days to proceed and a further time for the refund to appear back on your original method of payment.

Goods must be returned in the manner that they were sent to you, if you are unable to use the original packaging please ensure that all packaging you use to return your items is of a sufficiently suitable standard so as not to cause any damage to the goods. I will not be able to refund goods that are returned in an unsatisfactory condition and it is your responsibility to ensure against any faults with your chosen courier.

You will need to cover the cost of postage for returns, however, if your product is faulty I will refund the cost of postage. In this unlikely event please enclose a copy of the postage receipt so I can allocate the refund. I recommend you use an insured signed for service as the goods remain under your responsibility until they arrive back to me.

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Deliveries are insured, tracked, and signed for, and are paid by the customer.

​If the customer incurs any issues with the order, in the first instance they must contact me, and I will do my best to help resolve it.

In case of commissions, in the unlikely event that the artwork needs to be returned for alterations then the customer must cover the associated shipping costs both ways.

I package my artwork as safely and thoroughly as possible, but in the unlikely event that damage to the work occurs during transit then the recipient of the artwork must send a photo of the damaged artwork and original packaging immediately to assist with a claim against the courier.

If the damage to the artwork can be rectified, then I will require the work to be returned to me, where I will correct the damage and ship the work back to you at no extra cost. If the artwork is damaged beyond repair then I will draw you a replacement at no extra cost, however, there may be a wait depending on my workload at the time.

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